13 Essential Technologies for CRM Developers

13 Essential Technologies for CRM Developers

Dynamics 365 CRM is a highly adopted platform for managing customer data efficiently used by starting from small-scale, medium scale industry to large-scale business organisations. The demand of consultants are also increasing highly for managing the technical and functional aspects of Dynamics 365 CRM.

Although the demand of Technical, Functional and Techno-functional consultants increasing at the same time it is a challenge for consultants to get updated with the variety of technologies and tools to ensure a safe job and earn a better salary in organizations.

This article explains the most important list of technologies that all Dynamics 365 CRM web developers should know to work with the CRM platform efficiently. They are listed below. Info: Download the Slide Here or continue reading.


HTML stands for Hyper Text Mark-up Language, is one of the most basic mark-up language used to design web pages. Using HTML we can create simple and elegant responsive

web pages that can be deployed online for public. HTML is a collection of the predefined tags/mark-ups used to write the code to build the webpage. The extension of HTML file is .html.

To create an HTML Page the start tag will be “<html>” and the end tag will be “</html>”. Remember that every HTML tag must have an opening and a closing tag. An example of a very basic html page code structure is given below.

Hello World..

To test the below code, copy the code and past in a notepad and save as “hello.html” and open the saved file in a browser like Internet Explorer or Google Chrome.

Hello World..

The result looks like below.

Sample List of HTML Tags

·<!DOCTYPE html> declaration defines this document to be HTML5
·<html> element is the root element of an HTML page
·<head> element contains meta information about the document
·<title> element specifies a title for the document
·<body> element contains the visible page content

Important Information of HTML

  • Using HTML you can create your own website.
  • HTML page requires a web browser like Internet Explorer, Google Chrome etc. to run.
  • Online Free HTML editor is available Here.
  • HTML describes the structure of Web pages using mark-up.
  • Read complete HTML course Free Here.

USES in Dynamics 365 CRM Context:

  • You can create/edit HTML Web resources.
  • You can create/edit custom web pages to integrate with Dynamics 365 CRM.

2. CSS

CSS stands for cascading style sheets, used for providing the style and look-feel of an HTML webpage elements like divisions, headings, buttons, textboxes etc. A

simple HTML page without CSS is like black and white movie. But adding CSS to the HTML is like a colourful modern movie. Now we will see here how CSS works with html

page elements. The extension of CSS file is .css.

Our Simple HTML Code:

If you test this the HTML page will look like below:

After Adding the below CSS to the html it looks like as below.

HTML without CSS The below are 3 colours explained for web programing. RED Green Blue
div { width:500px; border:solid 5px #e5cd99; background-color:#f4e4c1; padding:10px; } button { width:100px; height:50px; color:white; } #redbtn { background-color:Red; } .greenbtn { background-color:green; } #bluebtn { background-color:blue; }

CSS is the most interesting concept in web design. We can create very beautifully designed website by using CSS style properties. The explanation was just to show you

what CSS can do and how can we write CSS code and link to HTML page. As a professional you have to read and grasp all the features and in-outs of CSS. HTML elements

use class attribute to call a CSS style. Hash tag is used in CSS to create style of specific element with an id attribute.

Important Information of CSS

  • Style can be defined in-line of html element using Style property.
  • Styles are gathered in a file and linked to html file, called as .css file
  • One website can have multiple CSS files.
  • Style can be defined in CSS in deferent notations as dot, hash, element name etc.
  • To read the full free course and online editor of CSS Click Here.
  • CSS provides style and look and feel to HTML page.

USES in Dynamics 365 CRM Context:

  • Editing stylesheet CSS Web resources and integrating with HTML Web resources
  • Creating CSS for custom webpages

3 JavaScript

Javascript makes the HTML page Dynamic. All HTML webpages without JavaScript are static. Javascript provides a behaviour to the webpage elements. The extension of JavaScript file is .js.

In our previous example we have worked on HTML page and CSS but now we will write JavaScript and integrate with HTML.

Let’s create a Javascript file with some functions as given below.


function showMessageRed () {
    alert(‘You clicked Red’);
 function showMessageGreen () {
    alert(‘You clicked Green’);
 function showMessageBlue() {
    alert(‘You clicked Blue’);

Add the link to the java script to the html page as below.


HTML without CSS The below are 3 colours explained for web programing. RED Green Blue

Important Information about JavaScript

  • To read the complete Free JavaScript course Click Here.
  • JavaScript is a set of methods or functions which can trigger on web element events. For example when a user clicks a button a Javascript can be written toshow alert to user.
  • Javascript is a client side scripting language.
  • Using Javascript as a base there are number of Javascript libraries are created like AngularJS, JQuery etc.
  • Javascript can be defined in the HTML page itself using a “script” tag or using an external file called as .JS file.
  • A website can have multiple .js files.

USES in Dynamics 365 CRM Context:

  • Editing JavaScript Web resources and HTML page integration
  • Creating custom webpages and Adding JavaScript
  • Editing Form Scripts

4 Microsoft .NET

Microsoft .net is the programming language developed by Microsoft for server side programming and dynamic database programming. .net provides a platform to build many

applications such as,

  • Window Application
  • Console Application
  • Web Application WCF
  • Web Services
  • Class Libraries

You can use VB, C# and other programming language to build the above applications.

A sample .net console application is prepared for your understanding in below video.

Important Information about Microsoft.NET

  • .NET is a server side programming platform.
  • Visual studio is used to write the .net programme
  • .NET provides object oriented programming languages.
  • To Read complete course on Microsoft.net Click Here.

Download Visual Studio Here.

USES in Dynamics 365 CRM Context:

  • Creating Plugins
  • Creating Custom Workflows
  • Creating Scheduled JOBS or Console Applications
  • Creating Custom websites
  • Creating Custom web services and WCF – Window Communication Foundation

5 Microsoft SQL SERVER

SQL Server is used as primary database in all .net applications. Even Dynamics 365 is built on SQL Server database. You need to understand the SQL queries and Writing

PL/SQL like Stored Procedures, Triggers, Functions, Views, indexes etc.

A Sample SQL query is given below.

Select firstname, lastname From employee Where empid=’123’

Important Information of SQL Server

  • Microsoft SQL Server is a Relational Database.
  • You can create store data in SQL server by creating tables.
  • Using SQL queries you can retrieve, update, create and delete data.
  • You can create stored procedures for bulk query execution.
  • Triggers can be crated to automate business process while updating tables.
  • Most of the .net applications use SQL server as back-end database.
  • To Read complete course on Microsoft SQL Server Click Here.

Download SQL Server Here

USES in Dynamics 365 CRM Context:

  • Creating Stored Procedures
  • Creating Functions, Views etc.
  • Connecting to Database from .net applications


Extensible mark-up language – XML is often used to distribute data in internet.

  • XML stands for eXtensible Markup Language
  • XML is a markup language much like HTML
  • XML was designed to store and transport data
  • XML was designed to be self-descriptive
  • Read complete course Here


Asynchronous Javascript and xml. You can do below things using AJAX. Read Here.

  • Update a web page without reloading the page
  • Request data from a server – after the page has loaded
  • Receive data from a server – after the page has loaded
  • Send data to a server – in the background


Windows Communication Foundation (WCF) is a framework for building service-oriented applications. Using WCF, you can send data as asynchronous messages from one

service endpoint to another. A service endpoint can be part of a continuously available service hosted by IIS, or it can be a service hosted in an application. An

endpoint can be a client of a service that requests data from a service endpoint. The messages can be as simple as a single character or word sent as XML, or as

complex as a stream of binary data. A few sample scenarios include:

  • A secure service to process business transactions.
  • A service that supplies current data to others, such as a traffic report or other monitoring service.
  • A chat service that allows two people to communicate or exchange data in real time.
  • A dashboard application that polls one or more services for data and presents it in a logical presentation.
  • Exposing a workflow implemented using Windows Workflow Foundation as a WCF service.
  • A Silverlight application to poll a service for the latest data feeds.

While creating such applications was possible prior to the existence of WCF, WCF makes the development of endpoints easier than ever. In summary, WCF is designed to

offer a manageable approach to creating Web services and Web service clients.

Read complete course Here

9 Power Shell

Built on the .NET Framework, Windows PowerShell is a task-based command-line shell and scripting language; it is designed specifically for system administrators and

power-users, to rapidly automate the administration of multiple operating systems (Linux, macOS, Unix, and Windows) and the processes related to the applications that

run on those operating systems.

Click Here

10 Microsoft C#.net

C-sharp is an object oriented programmingThe C# language is disarmingly simple, which makes it good for beginners, but C# also includes all the support for the

structured, component-based, object-oriented programming that one expects of a modern language built on the shoulders of C++ and Java. In other words, it’s a fully

featured language appropriate for developing large-scale applications, but at the same time it is designed to be easy to learn.

C# is considered safe because the language is type-safe, which is an important mechanism to help you find bugs early in the development process, as you’ll see later.

This makes for code that is easier to maintain and programs that are more reliable.

Read Here


ASP.NET is the web programming for dynamics web development. Click here for free tutorial.

Related Tutorial:

12 JQuery

JQuery is a fast, small, and feature-rich JavaScript library. It makes things like HTML document traversal and manipulation, event handling, animation, and Ajax much

simpler with an easy-to-use API that works across a multitude of browsers. With a combination of versatility and extensibility, jQuery has changed the way that

millions of people write JavaScript.

Important Information on JQuery

  • JQuery is a widely used Javascript library.
  • Using JQuery we can write less and do more.

Visit Official site of JQuery Here.

USES in Dynamics 365 CRM Context

  • Used in Form script customization


Javascript simple object notation.

  • JSON: JavaScript Object Notation.
  • JSON is a syntax for storing and exchanging data.
  • JSON is text, written with JavaScript object notation.
  • Read full course Here



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Author: Albert

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